Effective Date: 1st April 2024
At WowPixelWeb, we are committed to providing high-quality WordPress services and products. We understand that circumstances may arise that require cancellations or refunds. This policy outlines our guidelines regarding cancellations and refunds.
1. Cancellation Policy
1.1 Service Cancellation
You may cancel your service at any time. To initiate a cancellation, please contact us at udayraj@wowpixelweb.com Cancellation requests must be made in writing.
1.2 Notice Period
A notice period of [in 7 days of purchase] is required for cancellations. If you cancel after this period, you may be responsible for any outstanding fees for services rendered.
1.3 Cancellation Fees
A cancellation fee of [50% percentage] may apply if the cancellation request is made after work has commenced.
2. Refund Policy
2.1 Eligibility for Refunds
Refunds will be considered for services that have not been completed or delivered. If you are dissatisfied with our service, please contact us within [insert time frame, e.g., 30 days] of service completion to discuss your concerns.
2.2 Refund Requests
To request a refund, please provide the following information:
- Your name
- Order number or service details
- Reason for the refund request
- Any supporting documentation (if applicable)
2.3 Processing Time
Refund requests will be processed within [insert time frame, e.g., 10 business days] after receipt of your request. You will receive a confirmation email regarding the status of your refund.
3. Non-Refundable Services
Certain services may be non-refundable, including but not limited to:
- Digital products: All digital products delivered upon purchase.
- Custom work: Any work specifically tailored to your requirements once initiated.
4. Changes to the Policy
WowPixelWeb reserves the right to modify this Cancellation & Refund Policy at any time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about our cancellation and refund practices.
Thank you for choosing WowPixelWeb. We appreciate your business and look forward to serving you!